TELL ME MORE!
Is there a catch? Only the savings you'll catch! After your order is placed at, and shipped* from, Costume Craze, it is as simple as 1-2-3:
1) If you find something cheaper at another website within 15 days from the purchase date (for pre-orders, 15 days from the shipment date)**, please contact Costume Craze by email (email@example.com) or by fax (888-244-1146) to let us know.
Specifically, this is what we need to know:
• Costume Craze Order # and the Item #(s) in question
• Link to the other online store's product page(s) of the item(s) in question; if links are not possible, then the URL and the Item #(s) or SKU(s) of the item(s) in question [Note: Please make a copy for your records showing the price(s), as if you don't have a copy, we will compare the current price(s), which may change by the time your claim is processed]
• TOTAL price (including shipping, tax, if eligible, and any other applicable fees) [Note: The shipping method must be comparable to the one selected for your order at Costume Craze, and excludes in-store pick-ups]
2) Once your information is received (typically within 3 business days of submission), you will receive an email from us letting you know we received the claim. (We may ask for additional information from you, or we may ask you to resubmit your claim should the information be incomplete.)
3) After the review process is over (typically within 2 weeks), you will be sent an email with the decision of the claim, and the total amount due back to you, if applicable. (See "When/How Will I Be Paid" for more information.)
HOW WILL COSTUME CRAZE DETERMINE ELIGIBILITY?
A member of Costume Craze's Low-Price Guarantee Team will be checking for the following:
WHEN/HOW WILL I BE PAID?
Once your claim has been reviewed (typically within 2 weeks), you will be immediately credited the entire amount due. Payments are in the form of an in-store credit to use on a future purchase. For example, if the price difference is $10, we will give you an in-store credit of $11.50! There is no expiration date on this in-store credit, so feel free to apply it, without pressure, whenever you are ready to shop with us next.
Feel free to contact us with any questions by calling us toll-free at 1-888-922-7293 (801-796-1053, for callers outside the US & Canada), or contact us online by using our contact form, or email us directly at firstname.lastname@example.org. We look forward to serving you!
*Note: Only shipped orders are eligible. If an order is split (i.e., only a portion of an order is shipped), or is otherwise modified after the order is placed, only the portion that was shipped is eligible for consideration. In every case, returned merchandise is ineligible. (If a claim is granted prior to the return, the credit will be forfeited/deducted from the amount due from the return.)