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Terms & Conditions/FAQ

Costume Craze has been in business since 2001, and although we've grown much larger (now one of the largest online costume retailers in the world), our commitment to you--our valued customers--remains the same: provide exceptional service, unbeatable prices, and we hope one of the all around best experiences you've ever had shopping online. To help make this possible, it is important for you to read and understand Costume Craze's Terms and Conditions. But instead of providing a long, undecipherable "legal" notice (with more fine print than anything else), we've broken it down into three simple, easy to read and understand "Question and Answer" sections: Placing an Order, Return Policy, Privacy Policy.

Placing an Order

When you place an order with Costume Craze, you can feel confident that you will be taken care of from start to finish. With thousands of costumes to choose from (all searchable through our own advanced search engine), we know you'll be able to find that perfect costume for any occasion! And with a website secured with the most up to date 128-bit SSL Encryption technology, your credit card information (and all related personal information) will be kept safe and secure throughout the entire process.

An easy, convenient, and safe shopping experience is Costume Craze's commitment to you....

Answers to Common Questions about Placing an Order

Q: Do you accept orders outside the US?
A: Yes, we do accept international and APO/FPO orders, so we invite all to shop here with us.

Q: What forms of payment do you accept?
A: We only accept PayPal payments at this time.

Q: How quickly will you process my order?
A: Very quickly! Total Clearance! All remaining merchandise! Final selloff! Now that's fast!

Q: What else can you tell me about shipping?
A: We ship via USPS only.

Note: Surface for international orders (which go by boat when shipped overseas) is very, very slow and not recommended.

Q: If I pay for overnight shipping, will I really get it the next day?
A: In most cases, yes, you will receive your package on the scheduled delivery date. However, there are some (if few) exceptions to this rule where delivery times are missed. Inclement weather or inability to find your locale are some examples. Additionally, orders for overnight delivery that are processed on Friday (or over the weekend) will be delivered on Monday or Tuesday at the soonest. In short, we cannot guarantee that your scheduled overnight will actually arrive overnight, but we will do our very best to get your expedited order out as quickly as possible to you.

Note: There isn't an "overnight" option for international orders (including Puerto Rico), orders to Alaska and Hawaii, APO/FPO orders, and a few other destinations; and shipments to these destinations most always take 1 or 2 days longer to arrive than the normal estimated delivery time.

Note: Costume Craze is not responsible for packages that are lost, stolen, or otherwise destroyed (e.g., bad weather, dog chewing it, so forth) after being delivered. So if you have any concerns about this occurring, we suggest you require a signature or use your work as the shipping address.

Q: What if an item is out of stock?
A: If an item is out of stock, you will be notified on the product page and at checkout. If you want to order it anyway, you are welcome to place the order (as usual), and we will ship it out just as soon as it becomes available. (We will contact you to let you know when it comes to make sure you still want it, etc. And please note that Costume Craze will not charge your credit card until your order actually ships.)

Note: In the rare event that an item becomes unavailable after your order is placed (in other words, it showed "in stock" when you placed the order, but it is found to be out of stock once it is ready to be packaged and shipped), we will immediately notify you and credit you back.

Q: What happens with "pre-orders" or "out of stock" items that never become available to ship (after an extended period of time)?
A: Not accepting preorders at this time.

Q: I am an international customer, what about customs, important taxes, etc.?
A: As the importer of record, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. These additional charges for customs clearance must be borne by you; we have no control over these charges, and we don't know how much they will amount to. Additionally, a number of items are not allowed in some countries (for example, items made in China are not allowed by some countries, or just certain types of items are sometimes restricted or prohibited). If your package is seized by postal/customs officials for any reason (such as the item is not allowed in your country, you refused to pay the associated import fees, etc.), you are still responsible for full payment of your order (including shipping fees). As such, we suggest you contact your local postal/customs office, so you have all the information you need about these and other related delivery requirements before you order.

Note: Want to know how much your order will be in your country's currency? XE.com's Universal Currency Converter allows you to perform real time exchange rate calculations. (Costume Craze is not affiliated with XE.com.)

Q: Does Costume Craze provide a Certificate of Origin (CO) for international orders?
A: No.

Q: Do I need a Certificate of Origin (CO)?
A: You may be required to present a "Certificate of Origin" (CO) for your package to clear customs, depending on the destination country and the product. Costume Craze does not provide COs. It is the sole responsibility of the customer to know if the destination country requires a CO. If your order cannot clear customs because a CO is required, and the package is returned to Costume Craze, you will still be responsible for any shipping charges incurred.

Q: What if I need to return my item(s)?
A: No returns or exchanges. All sales are final.

Q: Anything else I need to know? Any "disclaimers"?
A: The use of Costume Craze's website is provided on an "as is" basis, to be used at your own risk, with no stated or implied warranty, claim, or guarantee of any kind. Further, the merchandise sold on this website does not carry any sort of warranty, claim, or guarantee. As such, you assume full responsibility (including, but not limited to, any cost--real, lost, or forfeited), and you agree to hold Costume Craze harmless in the event of any error, failure, or injury related to the use of this website or from the purchase and/or use of the products it sells. Any links provided to third-party websites are provided for convenience only; they do not constitute any sort of endorsement or relationship. Costume Craze is not responsible for the content, the services and/or products, or your use of such websites.

Q: I still have questions about ordering, how can I contact you?
A: During liquidation customer service is not available.

Return Policy

No returns or exchanges. All sales are final.

Privacy Policy

Costume Craze is committed to protecting your privacy, and otherwise providing a safe environment for you to shop. We want you to be aware of the information we collect (and do not collect) and how we protect your information while ordering at Costume Craze. In a nutshell, all personally identifiable information is kept confidential; it will not be given away, sold, or shared, except in pursuit of fulfilling your order. Non-personally identifiable information may be collected/shared with trusted partners for marketing and statistical purposes. We do not, under any circumstances, knowingly market to children under the age of 13. View our "full disclosure" Privacy Policy.

Q: I still have questions about Privacy Policy, how can I contact you?
A: Sorry, customer service is not available during liquidation.